Tenant Maintenance Request Triage
Diagnoses tenant tickets + dispatches the right vendor. Replaces AppFolio $1.40/unit.
The problem
AppFolio charges $1.40/unit/mo for the maintenance module ($350/mo for 250 units), and tickets still get rerouted 2-3 times because tenants describe problems vaguely ('my sink is broken'). PMs spend 4-8 hours/week on triage that should be automatic.
What changes
Tenant submits ticket via SMS/portal → agent asks 3-5 clarifying questions, classifies (plumbing/HVAC/electrical/appliance/cosmetic), tags severity (emergency/urgent/standard), pulls the right vendor from the rolodex, and dispatches with the unit address + access notes.
A day in the life
What this agent actually does.
- 1
9:14am: tenant texts 'kitchen sink leaking' → agent asks 'under sink or faucet?', gets photo, classifies as urgent plumbing
- 2
9:17am: agent dispatches Mike's Plumbing with address + lockbox code, ETA logged
- 3
5:30pm: vendor marks complete → agent texts tenant for satisfaction confirmation
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
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