SwarmLabs.CLOUD
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Customer Ops·Always answering

Tech Availability Matcher

Book calls the right-skilled tech first. Replaces FieldPulse Scheduler $59/user.

❄️HVAC🔧Home Services

The problem

FieldPulse at $59/user and Workiz Premium at $85/user both match jobs to whoever is open, not who's qualified. Junior tech gets sent to a commercial boiler service, burns 2 hours, owner gets refund demand. Skill-matching in legacy tools is a dropdown they never update.

What changes

New booking → agent parses job type (ducted AC install vs RTU vs heat pump), checks each tech's cert + job-history tag cloud + current location + SLA window, returns ranked list. Dispatcher picks from top 3.

A day in the life

What this agent actually does.

  1. 1

    2:03pm: new 'commercial rooftop R-32 retrofit' booking hits Jobber

  2. 2

    2:03pm: agent ranks 6 techs — Luis (12 RTU jobs, R-32 cert) first, Mike (3 RTU jobs) second

  3. 3

    2:04pm: posts top 3 to #dispatch with drive-time + skill-match score

Works with

Connect to the tools you already use.

Google OR-ToolsSlackJobbersoon

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