Restaurant Online Order Router
One menu, all platforms, agent-routed to the prep line. Replaces Toast Online Ordering $75/loc + Otter $99-329/loc.
The problem
Toast Online Ordering is $75/mo per location and Otter is $99-329 per location to route DoorDash + UberEats + Grubhub tickets, but they don't reason about prep-time bottlenecks. Tickets pile up at the saute station while the grill sits idle and the kitchen blames the hostess.
What changes
Inbound order → agent reads current ticket-line load per station, sets a smart promise time, posts a station-balanced KDS ticket, and texts the guest a realistic ETA — not the platform's optimistic default.
A day in the life
What this agent actually does.
- 1
7:14pm Friday rush: DoorDash sends an 8-item order → agent splits across 3 stations + sets 32-min promise vs platform's 18
- 2
UberEats marks 'ready' but driver is 9 min away → agent holds bag in warmer, alerts expo at the right moment
- 3
End of night: agent posts Slack summary — 142 orders, avg accuracy 97%, 4 refund requests with reasons
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
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