NPS Outbound Callbot
Voice-calls customers for NPS scores + verbatims. Replaces Delighted $224 + outbound dialer.
The problem
Delighted Premium runs $224/mo for surveys and SaaSRenewals shops sit at $500+/mo for outbound calling. Email NPS gets 8-12% response. SMBs end up with 40 responses/quarter and zero verbatim color.
What changes
Trigger from Stripe/HubSpot 'invoice paid' event → Vapi outbound call in 24h → asks NPS 0-10 + 'one thing we could do better' → transcribes verbatim → posts to Slack + tags account in CRM. Hits 35-50% response rates.
A day in the life
What this agent actually does.
- 1
Tuesday 10:14am: 12 invoices paid yesterday → 12 NPS calls dialed between 10am-2pm local time
- 2
10:23am: Detractor (score 4) flagged → Slack alert to CSM with full transcript in 90 seconds
- 3
5:00pm: Daily NPS digest posted — score, trend, top 3 verbatim themes auto-clustered
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
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