Membership Freeze Manager
Member asks to cancel → freeze offered + managed in 90 seconds. Replaces ClubReady Retention $149/mo + a lost $89/mo member.
The problem
Gyms and studios lose 40-60% of cancellations that a 2-minute freeze conversation could have saved. Front desk doesn't know who's freeze-eligible, how long, or what reason qualifies. ClubReady Retention ($149/mo) doesn't actually handle the conversation — it still falls to staff who cave on cancels.
What changes
Cancel request comes in (web, SMS, voice) → agent checks freeze eligibility, offers pause options (medical, travel, financial) with pre-approved durations, processes the freeze with billing, schedules an auto-reactivation check-in. Converts 35-50% of cancel requests into freezes.
A day in the life
What this agent actually does.
- 1
Member texts 'I need to cancel, going overseas' → agent offers a 60-day travel freeze in 40 seconds
- 2
Member accepts → agent pauses Stripe billing, schedules reactivation touch 50 days out
- 3
Day 50: agent texts 'Back soon? Unfreeze for 1st of next month?' — 62% reactivate
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
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