Lapsed Patient Reactivation
Wins back patients missing 12+ months. Replaces Lighthouse 360 Reactivate $249/mo.
The problem
Lighthouse 360 Reactivate ($249/mo) sends one generic 'we miss you' email and calls it a campaign. Practices average 8-15% win-back when a real 4-touch sequence pulls 22-30%, leaving $40K+/year of reactivation revenue on the table.
What changes
Agent segments inactives by reason-likely (moved, cost, scared, scheduling). Runs a 4-touch cadence over 21 days with a different hook per segment ('new sedation option', 'we now verify insurance in 60 seconds', 'Saturday hours'). Books directly to a reserved recall slot.
A day in the life
What this agent actually does.
- 1
Month 13-18 gap detected: patient lands in 'likely-cost' segment based on last declined plan
- 2
Touch 1: 'your insurance reset — here's what's now covered'
- 3
Day 14: offers $99 new-patient refresh check-in → 23% book rate
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
AI Receptionist
Answers every call in 2 rings. Sounds human. Qualifies, books, escalates — 24/7.
Replaces
Smith.ai $285/mo + Hatch $400–900/mo + missed-revenue floor
Missed-Call Text-Back
Every missed call gets an instant SMS in 30 seconds. Recovers 35% of would-be lost leads.
Replaces
Podium $599/mo subscription
5-Minute Form Responder
Every web form gets a personal SMS + email reply within 5 minutes — first responder wins 78% of the time.
Replaces
$800/mo offshore SDR or VA
Add Lapsed Patient Reactivation to your swarm.
Drop your URL. We'll match every skill your business needs, then activate them as one swarm.