SwarmLabs.CLOUD
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Customer Ops·Always answering

Garage Door + Locksmith Service Area Router

Routes emergency calls to nearest qualified tech. Replaces Workiz $325/mo + dispatcher.

🔧Home Services

The problem

Workiz and Service Fusion charge $200-400/mo and still need a human dispatcher who knows which tech carries which spring kit. Garage door + locksmith shops with 4-8 trucks miss 25% of emergency callouts because tech-to-call routing is reactive instead of geo-aware.

What changes

Inbound emergency call → agent identifies nearest tech with the right kit + cert, texts the tech a one-tap accept, routes the customer-facing ETA, and hands off to AI receptionist for the next call. Recovers $20K-30K/mo in lost emergency revenue at typical 6-truck shops.

A day in the life

What this agent actually does.

  1. 1

    10:14pm: stuck-garage-door call comes in → agent finds tech A 8 min away with torsion spring kit

  2. 2

    Tech A taps Accept on SMS → customer gets ETA, agent updates job status, dispatcher sees one less ringing line

  3. 3

    Tech A declines: agent fails over to tech B, escalates to GM if all techs decline within 2 min

Works with

Connect to the tools you already use.

Twilio SMS + VoiceOSRMTraccarsoonSlack

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